Mostbet Casino Privacy Policy 2026 | UK Players

When you register, we ask for your name, date of birth, address, email, phone number and chosen account currency, which for UK players is GBP. To meet identity checks (KYC), we may request a government-issued photo ID, proof of address and, for some payment methods, evidence that you own the card or wallet used. We also record deposit and withdrawal history, gameplay activity, bonus usage, device and browser details, IP address, and any messages you send to our support team. We do not knowingly collect data from anyone under 18.

We use your details to open and run your account, confirm that you are an adult, process deposits and withdrawals, and deliver the games and sportsbook features you choose. Data also helps us detect fraud, money laundering and duplicate or abusive accounts, answer support requests, and meet our legal duties. With your agreement, we send promotional messages about offers and new releases. We analyse usage patterns to improve performance and personalise what you see, and we use account data to power responsible gambling tools such as limits and self-exclusion.

We rely on several grounds when handling personal data. Performing our agreement with you covers account management, payments and game delivery. Legal obligations cover identity verification, anti-money-laundering checks and record keeping. Our legitimate interests cover security, fraud prevention, service improvement and defending legal claims, and we weigh these against your rights before relying on them. Where we send marketing or use optional cookies, we ask for your consent, and you may withdraw it at any time without affecting the lawfulness of earlier processing.

We never sell your personal data. We share it only where needed: with payment processors and banks to move your money, with identity-verification and fraud-screening partners, with game studios and live-dealer providers so sessions run correctly, and with cloud, communications and analytics suppliers acting under our instructions. We may also disclose information to regulators, law enforcement or courts when required by law, or to professional advisers. Our operating group entities may access data for the purposes described here, under appropriate safeguards.

Mostbet Casino is run by Bizbon N.V., a Curaçao company, and our supporting group entities and suppliers operate in several countries, so your data may be processed outside the United Kingdom. Where that happens, we put protections in place that are designed to give your information a comparable level of care, such as contractual commitments with recipients and technical controls. You can contact our privacy team for more detail on the safeguards that apply to a particular transfer.

We keep personal data only as long as we need it for the purposes above. Account and transaction records are generally retained for the life of your account and for a period afterwards to satisfy accounting, tax, anti-money-laundering and dispute-handling requirements. Identity documents are held for as long as verification obligations apply. Support conversations and marketing preferences are kept for a shorter, reasonable period. When data is no longer required, we delete it or anonymise it so it can no longer identify you.

Under UK data protection law you can ask to see the personal data we hold about you, have inaccurate details corrected, request deletion where we have no overriding reason to keep it, restrict or object to certain processing, and receive your data in a portable format. You may opt out of marketing at any time through your account settings or the unsubscribe option in our messages. Some requests may be limited where we must retain information by law. You also have the right to complain to the UK Information Commissioner's Office.

We protect information with SSL encryption in transit, access controls limited to staff who need it, and monitoring designed to spot unusual activity. We encourage you to switch on two-factor authentication (2FA), choose a strong unique password and never share your login details. Our responsible gambling tools, including deposit limits and self-exclusion, rely on accurate account data, so please keep your details up to date. No system is completely risk free, and if a breach affects you we will notify you and the relevant authorities as the law requires.

We use cookies and comparable technologies to keep you signed in, remember preferences, protect against fraud and understand how our pages perform. Optional analytics and marketing cookies are only used where you have agreed to them, and you can change your choices whenever you like through your browser or our cookie settings. Our separate cookie policy lists the categories we use, their purposes and how long they last, so please refer to it for the full detail.

To exercise a right or raise a privacy concern, contact our Data Protection Officer through the support channels on our contact page, marking your message as a privacy request. We may ask you to confirm your identity first and will aim to reply within the timeframe set by law. We review this policy regularly and will update it when our practices or legal duties change. Material changes will be flagged on our site or by message, and the version in force is the one published here in 2026.